{"id":2350,"date":"2023-01-29T13:20:17","date_gmt":"2023-01-29T12:20:17","guid":{"rendered":"https:\/\/online.teledom.sk\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/"},"modified":"2024-09-19T12:09:09","modified_gmt":"2024-09-19T10:09:09","slug":"profesionalna-komunikacia-s-komplikovanym-zakaznikom","status":"publish","type":"post","link":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/","title":{"rendered":"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2350\" class=\"elementor elementor-2350 elementor-1375\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51f4b412 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51f4b412\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64b00a73\" data-id=\"64b00a73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b90e8a2 elementor-widget elementor-widget-image\" data-id=\"6b90e8a2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"898\" src=\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg\" class=\"attachment-full size-full wp-image-2159\" alt=\"\" srcset=\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg 1200w, https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman-300x225.jpg 300w, https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman-1024x766.jpg 1024w, https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman-768x575.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f3d519 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f3d519\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-143844bb\" data-id=\"143844bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1576ee84 elementor-widget elementor-widget-heading\" data-id=\"1576ee84\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Cie\u013e kurzu<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-422691f3 elementor-widget elementor-widget-text-editor\" data-id=\"422691f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>\u00da\u010dastn\u00edk kurzu sa nau\u010d\u00ed rozv\u00edja\u0165 svoju schopnos\u0165 komunikova\u0165 s komplikovan\u00fdmi z\u00e1kazn\u00edkmi, odhali\u0165 manipulat\u00edvne a agres\u00edvne taktiky a spr\u00e1vne vyjedn\u00e1va\u0165 pod tlakom zo strany z\u00e1kazn\u00edka. Tieto zru\u010dnosti s\u00fa nevyhnutn\u00e9 pre \u00faspe\u0161n\u00e9 vedenie obchodn\u00fdch rokovan\u00ed a posilnenie vz\u0165ahov so z\u00e1kazn\u00edkmi. Kurz poskytuje praktick\u00e9 cvi\u010denia a scen\u00e1re, ktor\u00e9 pom\u00f4\u017eu \u00fa\u010dastn\u00edkovi prejs\u0165 z te\u00f3rie do praxe a zlep\u0161i\u0165 svoju schopnos\u0165 komunikova\u0165 a vyjedn\u00e1va\u0165 s komplikovan\u00fdmi z\u00e1kazn\u00edkmi.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c15f9f elementor-widget elementor-widget-heading\" data-id=\"7c15f9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Target Audience<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45749409 elementor-widget elementor-widget-text-editor\" data-id=\"45749409\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>Pracovn\u00edci oddelen\u00ed starostlivosti o z\u00e1kazn\u00edkov<\/li>\n<li>Zamestnanci, ktor\u00ed maj\u00fa osobn\u00fd a telefonick\u00fd kontakt so z\u00e1kazn\u00edkom<\/li>\n<li>Mana\u017e\u00e9ri komunikuj\u00faci s n\u00e1ro\u010dn\u00fdmi z\u00e1kazn\u00edkmi (aj intern\u00fdmi)<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6456c8 elementor-widget elementor-widget-heading\" data-id=\"e6456c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Materi\u00e1ly a sprievodn\u00e9 slu\u017eby<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e47d601 elementor-widget elementor-widget-text-editor\" data-id=\"5e47d601\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>Interakt\u00edvna pr\u00e1ca s lektorom<\/li>\n<li>Coffee break<\/li>\n<li>\u0160tudijn\u00fd materi\u00e1l, testy, p\u00edsacie potreby<\/li>\n<li>Vydanie osved\u010denia o z\u00edskanom vzdelan\u00ed<\/li>\n<li>Parking <\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-389a499\" data-id=\"389a499\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20a54e59 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"20a54e59\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/online.teledom.sk\/wp-content\/uploads\/elementor\/css\/custom-widget-icon-box.min.css?ver=1743335485\">\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tScope of the seminar\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t1 de\u0148 (8 hod\u00edn)\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8ed4e5 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"4e8ed4e5\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-folder\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tModulov\t\t\t\t\t<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t6\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d51b35 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"16d51b35\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-scroll\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tKateg\u00f3ria \t\t\t\t\t<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOne-to-one courses\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a85c8c2 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"7a85c8c2\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-language\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tLanguage\t\t\t\t\t<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSLOVAK\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74dfc073 elementor-position-left elementor-mobile-position-left elementor-view-default elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"74dfc073\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-money-bill-wave\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<span class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tSeminar price\t\t\t\t\t<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t139,50\u20ac\/OS (8 - 12 OS\u00d4B) <br>\n149,50\u20ac\/OS (5 - 7 OS\u00d4B)\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c198fa1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c198fa1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44f2194b\" data-id=\"44f2194b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-687843d5 elementor-widget elementor-widget-heading\" data-id=\"687843d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Obsah kurzu<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df7abbc elementor-widget elementor-widget-toggle\" data-id=\"4df7abbc\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1301\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1301\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modul 1 \u2013 Komunika\u010dn\u00e9 kan\u00e1ly v osobnom a telef\u00f3nnom kontakte <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1301\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1301\"><ul>\n<li>rozdiely v osobnej a telef\u00f3nnej komunik\u00e1ci\u00ed<\/li>\n<li>z\u00e1klady verb\u00e1lnej, vok\u00e1lnej, neverb\u00e1lnej komunik\u00e1cie<\/li>\n<li>ako odstr\u00e1ni\u0165 chyby v komunik\u00e1ci\u00ed (verb\u00e1lna, neverb\u00e1lna, vok\u00e1lna)<\/li>\n<li>najv\u00e4\u010d\u0161ie prehre\u0161ky pri komunik\u00e1ci\u00ed so z\u00e1kazn\u00edkom<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1302\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1302\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modul 2 \u2013 Presved\u010div\u00e1 a asert\u00edvna komunik\u00e1cia <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1302\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1302\"><ul>\n<li>asert\u00edvne techniky v komunik\u00e1ci\u00ed<\/li>\n<li>de\u0161ifrovanie sign\u00e1lov po\u010das komunik\u00e1cie<\/li>\n<li>akt\u00edvne po\u010d\u00favanie, poz\u00edcia vs. z\u00e1ujem, \u201e4 u\u0161i\u201c<\/li>\n<li>NLP \u2013 presved\u010dovacie vzorce v komunik\u00e1ci\u00ed<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1303\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1303\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modul 3 \u2013 \u00da\u010dinn\u00e1 argument\u00e1cia a reakcia na protiargumenty <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1303\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1303\"><ul>\n<li>vybra\u0165 spr\u00e1vne argumenty<\/li>\n<li>anal\u00fdza argumentov<\/li>\n<li>spr\u00e1vne prezentovanie argumentov<\/li>\n<li>zvl\u00e1danie n\u00e1mietok a protiargumentov &#8211; met\u00f3dy<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1304\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1304\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modul 4 \u2013 Pre\u010d\u00edta\u0165 typol\u00f3giu z\u00e1kazn\u00edka a vyu\u017ei\u0165 ju vo svoj prospech <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1304\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1304\"><ul>\n<li>probl\u00e9mov\u00e9 typy ( prejavy , pr\u00edklady ich vyjadren\u00ed, ako zvl\u00e1da\u0165 prejavy)<\/li>\n<li>typ agres\u00edvny, pla\u010dka, \u0165arbav\u00fd, mudrlant, negat\u00edvny, pas\u00edvny, s\u0165a\u017eovate\u013e<\/li>\n<li>typy z\u00e1kazn\u00edkov \u2013 punti\u010dk\u00e1r, boss, h\u013eada\u010d harm\u00f3nie, pohodov\u00fd<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1305\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1305\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modul 5 \u2013 Vyrie\u0161i\u0165 konfliktn\u00e9 situ\u00e1cie po\u010das komunik\u00e1cie <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1305\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1305\"><ul>\n<li>z\u00e1sady rie\u0161enia konfliktov v komunik\u00e1ci\u00ed<\/li>\n<li>ako predch\u00e1dza\u0165 konfliktom<\/li>\n<li>dvojstup\u0148ov\u00e1 met\u00f3da rie\u0161enia konfliktu<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1306\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1306\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modul 6 \u2013 Reakcie na nef\u00e9rov\u00fa komunik\u00e1ciu <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1306\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1306\"><ul>\n<li>ako odr\u00e1\u017ea\u0165 nef\u00e9rov\u00e9 \u00fatoky zo strany z\u00e1kazn\u00edka<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25e75b07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25e75b07\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd964a6\" data-id=\"fd964a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c90515c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c90515c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0ea61a9\" data-id=\"0ea61a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2c72e0 elementor-widget elementor-widget-image\" data-id=\"c2c72e0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"782\" src=\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/IMG_3654-e1683212813379-838x1024.jpg\" class=\"attachment-large size-large wp-image-2568\" alt=\"\" srcset=\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/IMG_3654-e1683212813379-838x1024.jpg 838w, https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/IMG_3654-e1683212813379-245x300.jpg 245w, https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/IMG_3654-e1683212813379-768x939.jpg 768w, https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/IMG_3654-e1683212813379.jpg 1169w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-72da857\" data-id=\"72da857\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cc4afd elementor-widget elementor-widget-heading\" data-id=\"5cc4afd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mana\u017e\u00e9r kurzu:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fca0c2 elementor-widget elementor-widget-heading\" data-id=\"3fca0c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ing. Zdenko Kni\u017eka<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc8a27 elementor-widget elementor-widget-heading\" data-id=\"5dc8a27\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">lektor, konzultant, kou\u010d<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ad0989 elementor-widget elementor-widget-heading\" data-id=\"2ad0989\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><style> p.dline{line-height:1.5;}<\/style> <p class=\"dline\"> P\u00e1n Ing. Kni\u017eka m\u00e1 20-ro\u010dn\u00e9 sk\u00fasenosti v oblasti lektorovania a konzultovania, 15 rokov v mana\u017emente a 9 rokov ako biznis kou\u010d. Jeho odbornos\u0165 zah\u0155\u0148a vzdel\u00e1vanie a rozvoj mana\u017e\u00e9rov, pracovn\u00edkov firiem a kou\u010ding. Okrem toho, m\u00e1 bohat\u00e9 sk\u00fasenosti s realiz\u00e1ciou vzdel\u00e1vania v r\u00f4znych spolo\u010dnostiach, ako napr\u00edklad Allianz - Slovensk\u00e1 pois\u0165ov\u0148a, a.s., \u010cSOB Leasing, a.s., U.S. Steel, Slovensk\u00e1 po\u0161ta, a.s., OTP banka a.s., T-Mobile Slovensko, Exisport a.s., Allfun a.s., Embraco, a.s., Magneti Marelli a.s. at\u010f. Jeho \u0161pecializ\u00e1cia sa zameriava najm\u00e4 na rozvoj vyjedn\u00e1vac\u00edch a komunika\u010dn\u00fdch schopnosti, prezenta\u010dn\u00fdch a mana\u017e\u00e9rskych zru\u010dnost\u00ed.<\/p><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Rozv\u00edja\u0165 schopnos\u0165 komunik\u00e1cie s komplikovan\u00fdm z\u00e1kazn\u00edkom. Nau\u010di\u0165 ako odha\u013eova\u0165 manipulat\u00edvne a agres\u00edvne taktiky z\u00e1kazn\u00edka. Spr\u00e1vne vyjedn\u00e1va\u0165 pod tlakom zo strany z\u00e1kazn\u00edka.<\/p>\n","protected":false},"author":2,"featured_media":2159,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-2350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-one-to-one-courses"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom | Online TeleDom<\/title>\n<meta name=\"description\" content=\"Rozv\u00edja\u0165 schopnos\u0165 komunik\u00e1cie s komplikovan\u00fdm z\u00e1kazn\u00edkom. Nau\u010di\u0165 ako odha\u013eova\u0165 manipulat\u00edvne a agres\u00edvne taktiky z\u00e1kazn\u00edka. Spr\u00e1vne vyjedn\u00e1va\u0165 pod tlakom zo strany z\u00e1kazn\u00edka.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom | Online TeleDom\" \/>\n<meta property=\"og:description\" content=\"Rozv\u00edja\u0165 schopnos\u0165 komunik\u00e1cie s komplikovan\u00fdm z\u00e1kazn\u00edkom. Nau\u010di\u0165 ako odha\u013eova\u0165 manipulat\u00edvne a agres\u00edvne taktiky z\u00e1kazn\u00edka. Spr\u00e1vne vyjedn\u00e1va\u0165 pod tlakom zo strany z\u00e1kazn\u00edka.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/\" \/>\n<meta property=\"og:site_name\" content=\"Online TeleDom\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-29T12:20:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-19T10:09:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"898\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Hanna Akymchenko\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hanna Akymchenko\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/\"},\"author\":{\"name\":\"Hanna Akymchenko\",\"@id\":\"https:\/\/online.teledom.sk\/en\/#\/schema\/person\/1af0ec4952030bd809841f51baa35ca4\"},\"headline\":\"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom\",\"datePublished\":\"2023-01-29T12:20:17+00:00\",\"dateModified\":\"2024-09-19T10:09:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/\"},\"wordCount\":546,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg\",\"articleSection\":[\"One-to-one courses\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/\",\"url\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/\",\"name\":\"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom | Online TeleDom\",\"isPartOf\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg\",\"datePublished\":\"2023-01-29T12:20:17+00:00\",\"dateModified\":\"2024-09-19T10:09:09+00:00\",\"description\":\"Rozv\u00edja\u0165 schopnos\u0165 komunik\u00e1cie s komplikovan\u00fdm z\u00e1kazn\u00edkom. Nau\u010di\u0165 ako odha\u013eova\u0165 manipulat\u00edvne a agres\u00edvne taktiky z\u00e1kazn\u00edka. Spr\u00e1vne vyjedn\u00e1va\u0165 pod tlakom zo strany z\u00e1kazn\u00edka.\",\"breadcrumb\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#primaryimage\",\"url\":\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg\",\"contentUrl\":\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg\",\"width\":1200,\"height\":898},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/online.teledom.sk\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/online.teledom.sk\/en\/#website\",\"url\":\"https:\/\/online.teledom.sk\/en\/\",\"name\":\"Online TeleDom\",\"description\":\"Roz\u0161\u00edrte si svoje vedomost\u00ed online!\",\"publisher\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/online.teledom.sk\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/online.teledom.sk\/en\/#organization\",\"name\":\"Online TeleDom\",\"url\":\"https:\/\/online.teledom.sk\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/online.teledom.sk\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2022\/12\/logo.webp\",\"contentUrl\":\"https:\/\/online.teledom.sk\/wp-content\/uploads\/2022\/12\/logo.webp\",\"width\":191,\"height\":46,\"caption\":\"Online TeleDom\"},\"image\":{\"@id\":\"https:\/\/online.teledom.sk\/en\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/online.teledom.sk\/en\/#\/schema\/person\/1af0ec4952030bd809841f51baa35ca4\",\"name\":\"Hanna Akymchenko\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/online.teledom.sk\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/adef7eda345782ab23eec64499990814?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/adef7eda345782ab23eec64499990814?s=96&d=mm&r=g\",\"caption\":\"Hanna Akymchenko\"},\"url\":\"https:\/\/online.teledom.sk\/en\/author\/akymchenko\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom | Online TeleDom","description":"Rozv\u00edja\u0165 schopnos\u0165 komunik\u00e1cie s komplikovan\u00fdm z\u00e1kazn\u00edkom. Nau\u010di\u0165 ako odha\u013eova\u0165 manipulat\u00edvne a agres\u00edvne taktiky z\u00e1kazn\u00edka. Spr\u00e1vne vyjedn\u00e1va\u0165 pod tlakom zo strany z\u00e1kazn\u00edka.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/","og_locale":"en_US","og_type":"article","og_title":"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom | Online TeleDom","og_description":"Rozv\u00edja\u0165 schopnos\u0165 komunik\u00e1cie s komplikovan\u00fdm z\u00e1kazn\u00edkom. Nau\u010di\u0165 ako odha\u013eova\u0165 manipulat\u00edvne a agres\u00edvne taktiky z\u00e1kazn\u00edka. Spr\u00e1vne vyjedn\u00e1va\u0165 pod tlakom zo strany z\u00e1kazn\u00edka.","og_url":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/","og_site_name":"Online TeleDom","article_published_time":"2023-01-29T12:20:17+00:00","article_modified_time":"2024-09-19T10:09:09+00:00","og_image":[{"width":1200,"height":898,"url":"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg","type":"image\/jpeg"}],"author":"Hanna Akymchenko","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Hanna Akymchenko","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#article","isPartOf":{"@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/"},"author":{"name":"Hanna Akymchenko","@id":"https:\/\/online.teledom.sk\/en\/#\/schema\/person\/1af0ec4952030bd809841f51baa35ca4"},"headline":"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom","datePublished":"2023-01-29T12:20:17+00:00","dateModified":"2024-09-19T10:09:09+00:00","mainEntityOfPage":{"@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/"},"wordCount":546,"commentCount":0,"publisher":{"@id":"https:\/\/online.teledom.sk\/en\/#organization"},"image":{"@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#primaryimage"},"thumbnailUrl":"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg","articleSection":["One-to-one courses"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/","url":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/","name":"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom | Online TeleDom","isPartOf":{"@id":"https:\/\/online.teledom.sk\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#primaryimage"},"image":{"@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#primaryimage"},"thumbnailUrl":"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg","datePublished":"2023-01-29T12:20:17+00:00","dateModified":"2024-09-19T10:09:09+00:00","description":"Rozv\u00edja\u0165 schopnos\u0165 komunik\u00e1cie s komplikovan\u00fdm z\u00e1kazn\u00edkom. Nau\u010di\u0165 ako odha\u013eova\u0165 manipulat\u00edvne a agres\u00edvne taktiky z\u00e1kazn\u00edka. Spr\u00e1vne vyjedn\u00e1va\u0165 pod tlakom zo strany z\u00e1kazn\u00edka.","breadcrumb":{"@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#primaryimage","url":"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg","contentUrl":"https:\/\/online.teledom.sk\/wp-content\/uploads\/2023\/01\/cheerful-businessman.jpg","width":1200,"height":898},{"@type":"BreadcrumbList","@id":"https:\/\/online.teledom.sk\/en\/profesionalna-komunikacia-s-komplikovanym-zakaznikom\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/online.teledom.sk\/en\/"},{"@type":"ListItem","position":2,"name":"Profesion\u00e1lna komunik\u00e1cia s komplikovan\u00fdm z\u00e1kazn\u00edkom"}]},{"@type":"WebSite","@id":"https:\/\/online.teledom.sk\/en\/#website","url":"https:\/\/online.teledom.sk\/en\/","name":"Online TeleDom","description":"Roz\u0161\u00edrte si svoje vedomost\u00ed online!","publisher":{"@id":"https:\/\/online.teledom.sk\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/online.teledom.sk\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/online.teledom.sk\/en\/#organization","name":"Online TeleDom","url":"https:\/\/online.teledom.sk\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/online.teledom.sk\/en\/#\/schema\/logo\/image\/","url":"https:\/\/online.teledom.sk\/wp-content\/uploads\/2022\/12\/logo.webp","contentUrl":"https:\/\/online.teledom.sk\/wp-content\/uploads\/2022\/12\/logo.webp","width":191,"height":46,"caption":"Online TeleDom"},"image":{"@id":"https:\/\/online.teledom.sk\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/online.teledom.sk\/en\/#\/schema\/person\/1af0ec4952030bd809841f51baa35ca4","name":"Hanna Akymchenko","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/online.teledom.sk\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/adef7eda345782ab23eec64499990814?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/adef7eda345782ab23eec64499990814?s=96&d=mm&r=g","caption":"Hanna Akymchenko"},"url":"https:\/\/online.teledom.sk\/en\/author\/akymchenko\/"}]}},"_links":{"self":[{"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/posts\/2350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/comments?post=2350"}],"version-history":[{"count":3,"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/posts\/2350\/revisions"}],"predecessor-version":[{"id":3399,"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/posts\/2350\/revisions\/3399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/media\/2159"}],"wp:attachment":[{"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/media?parent=2350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/categories?post=2350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/online.teledom.sk\/en\/wp-json\/wp\/v2\/tags?post=2350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}